Roller shutter faults
The shutter won’t open, won’t close, or is stuck partway — leaving the premises insecure or inaccessible.
Roller shutter & shopfront glass — call-out now
24/7 Emergency Roller Shutter & Glass Repairs
A stuck shutter or broken shopfront glass leaves a premises exposed. Call now and speak to someone straight away — the line is staffed 24 hours a day, every day.
Phone only for emergency call-outs. Select the emergency option when prompted.
Is this an emergency?
What this call-out covers
Broken shopfront glass
Smashed, cracked or broken shopfront glazing that leaves the frontage open or unsafe.
If your situation isn’t listed here, call anyway — it will be assessed on the phone and directed to the right response.
Right now
What to do immediately
- 01
Call the number
Call 020 8911 6000. The line is staffed 24 hours a day, every day of the year — a person answers, not a machine.
- 02
Select the emergency option
Choose the emergency option when prompted so the call reaches the right person straight away.
- 03
Describe the problem
Explain what’s happened — a stuck or faulty shutter, or broken glass — and where the premises is located.
After you call
What happens next
The situation is assessed on the call and prioritised as an emergency call-out. We’ll talk through what’s needed — whether that’s making the premises safe and secure, or a full repair — and arrange the next step as soon as possible.
No specific response time is promised on this page. Every emergency is different, and the call itself is how the priority and next step are worked out.
Stuck shutter or broken glass?
Call now — someone will answer.
020 8911 6000 is staffed 24/7 for shutter and glass emergencies. Not an emergency? Get in touch about a planned repair or quote instead.