Shopfront and Roller Shutter Questions Answered

Current starting prices are aluminium shopfronts from £999, glass shopfronts from £1,500 and timber shopfronts from £2,000. Final cost depends on the measured opening, construction, door and glazing arrangement, hardware, finish, shutters or signs, removal work, access, delivery and installation. Send photographs, the postcode and approximate dimensions for a written quotation. The quote must show the price and VAT basis separately.

Roller shutters start from £450. Final cost depends on width, height, solid, perforated or grille construction, guides, housing, manual or powered operation, controls, finish, access and installation. A written quotation confirms the applicable product, specification and price.

The website does not assume a VAT basis. Each written quotation must state whether VAT applies, the VAT amount where applicable, and whether the displayed total includes or excludes it. Ask for clarification before approving a quote if this is not shown.

Only if the written quotation expressly lists them. Delivery, unloading, access equipment, removal, disposal, installation, electrical work and making good should be itemised or clearly allocated so both parties understand the scope before approval.

Manufacture and installation times are project-dependent. Ask for the current estimate in your quotation, based on the survey, agreed specification, material availability, workload and site access. Changes to the agreed scope may affect the programme. For roller shutters, the normal project lead time is 5-10 working days depending on the project; some supply requirements may be available within 2-3 days, subject to the specification and current availability.

The survey should review the opening dimensions, levels, surrounding construction, entrance or shutter arrangement, available space, existing services and components, access restrictions and interfaces with the fascia, glazing or building fabric. It also identifies information or approvals that remain the customer’s or project team’s responsibility.

Send the property address and postcode, clear exterior and interior photographs, approximate width and height, the system or problem you want to discuss, preferred appearance, access restrictions and target completion period. Include drawings or landlord criteria if available.

Customer measurements can support an initial discussion, but they are not automatically accepted as final manufacturing dimensions. The quotation and order process must state whether a site survey is required and who is responsible for approving the final dimensions.

You can enquire about aluminium, glass-led and timber shopfronts. The frame, glazing, door, hardware and finish are agreed for your project. Ask us to confirm availability for the configuration you are considering.

You can discuss solid curtains for full closure, perforated curtains for partial visibility and airflow, punched or glazed formats where available, and open rolling grilles for stronger view-through. Final product availability and construction are confirmed in the quotation.

A solid shutter blocks the view through the opening. A perforated shutter provides partial view-through and airflow. An open grille normally retains the greatest visibility. These descriptions are functional comparisons, not security ratings or certifications.

Colour and finish options can be discussed, but the final reference, sheen, material compatibility and availability must be written into the quotation. Do not rely on a screen image as an exact colour sample.

Yes, the shopfront frame, door, fascia, shutter guides and housing can be reviewed as one coordinated frontage. The quotation must identify which elements are included and who is responsible for interfaces, power, access and making good.

The site accepts enquiries for automatic entrance and bi-folding door projects. Suitability, door arrangement, operation, controls, glazing, access, power and project responsibilities are assessed for the premises and confirmed in writing.

Ask us whether a product or workmanship warranty applies to your proposed order. Any applicable terms, duration, covered items, conditions and claim process should be confirmed in writing before you accept the quotation.

Ask for the cancellation and returns terms that apply to your order before approving manufacture. If you need to change or cancel an agreed order, contact us so the request can be reviewed against the accepted quotation and applicable terms.

Repair enquiries can be submitted with the site postcode, photographs, system details and description of the fault. An assessment is needed before availability, scope, price or attendance can be confirmed. Do not operate or approach equipment that appears unsafe.

London City Group covers London and nationwide projects. Delivery, installation or repair attendance for a specific location is confirmed during the quotation or booking process, based on the project requirements and availability.

Requirements depend on the property, location and proposed work. External alterations and signs may require landlord agreement, planning or advertisement consent, building-control input or other approvals. The responsible parties should establish what applies before manufacture; the quotation should state who is doing that work.

Maintenance depends on the product, components, finish and operating system selected. Ask for the care, inspection and maintenance instructions for your particular system at handover, including any recommended intervals.

It should identify the system, materials, dimensions or survey basis, components, finish, price, VAT, delivery, installation, access, removal or making good, estimated programme, payment stages, exclusions, cancellation terms and any warranty. Ask for missing items to be clarified before approval.

Yes. 24/7 emergency support is available for roller-shutter and shopfront glass repair and make-safe enquiries. It does not apply to routine installation or general enquiries, and no specific response time is promised.