Terms and Conditions

These Terms and Conditions explain the basis on which you may use the London City Group / London Shopfront website and request information, quotations, products or services from us.

1. Company and website information

This website is operated by London City Group / London Shopfront.

London City Group, Unit 227-229 Gascoigne Road, Barking, IG11 7LN.

Telephone: 020 8911 6000
Email: sales@londonshopfront.co.uk
Website: https://londonshopfront.co.uk/

2. Services we provide

London City Group provides shopfront, glazing, door, curtain walling, roller shutter and related services. These may include survey, design, manufacture, supply-only, supply and installation, repair, replacement, refurbishment and make-safe work, depending on the project and the accepted quotation.

Most work is quoted individually because requirements vary by site, measurements, materials, glazing, hardware, access, safety needs and installation conditions.

3. Quotations and estimates

Prices, guide prices or estimated costs shown on this website are for general guidance only. Final pricing is subject to survey and specification and may depend on measurements, opening configuration, materials, glazing, hardware, access, delivery and installation requirements.

A quotation is confirmed only as stated in the accepted quotation or written agreement. If the agreed specification changes, the price and timing may also change.

4. Surveys, measurements and specifications

For made-to-measure or installed work, accurate measurements and site information are important. We may need to inspect the site, confirm opening sizes, access, structure, services, safety requirements and installation conditions before confirming the final specification.

If information supplied by the customer is inaccurate or incomplete, this may affect price, timing, suitability or installation.

5. Supply-only and installation work

Where applicable, products or materials may be supplied only, supplied for collection, delivered, or supplied with installation. The accepted quotation should state what is included.

Supply-only products may require competent fitting by others. The customer is responsible for checking that any third-party installation is suitable for the property, product and intended use.

6. Bespoke and made-to-measure products

Many products and services are bespoke or made to measure. This may include shopfronts, doors, glazing, curtain walling, roller shutters and other manufactured items.

Changes or cancellations for bespoke or made-to-measure work may be limited once the specification has been accepted, materials have been ordered, manufacture has started, or installation has taken place, unless agreed in writing.

7. Deposits and payment

Deposit, staged payment and final payment arrangements are as stated in the accepted quotation or written agreement. Work may depend on payment, specification approval and site readiness where applicable.

8. Delivery, lead times and installation timing

Delivery, manufacture and installation timing is project-dependent. It may be affected by specification, product availability, site access, weather where relevant, approvals and other practical conditions.

Any timing discussed before confirmation should be treated as an estimate unless agreed in writing.

9. Emergency roller-shutter repair and make-safe support

London City Group provides 24/7 emergency roller-shutter repair and make-safe support.

This emergency availability applies only to emergency roller-shutter repair and make-safe enquiries. It does not mean that every service on the website is available 24/7. No specific attendance or response time is promised.

10. Customer responsibilities and site readiness

Customers should provide accurate contact details, site details, measurements where requested, photographs where useful, access information and any relevant safety or building information.

Before survey or installation, the customer may need to ensure safe access, parking or loading access where possible, clear working areas and any permissions required for work to proceed.

11. Changes, delays and site conditions

If the agreed specification changes, site conditions differ from the information supplied, access is not available, or additional work is required, the price and timing may need to be revised.

Where practical, we will aim to explain any necessary changes before continuing.

12. Cancellations, returns and refunds

Cancellation, return and refund arrangements depend on the type of product or service, whether it is standard or bespoke, whether it has been made to measure, and whether supply or installation work has already started or been completed.

Where applicable, the accepted quotation or written agreement will set out any project-specific arrangements.

13. Website content

The information on this website is provided for general guidance. We aim to keep it accurate and up to date, but product specifications, availability, prices and service details may change.

Images on the website may show examples of work, product types or service categories. Unless expressly stated, visible business names, signs or brands in photographs should not be treated as client endorsements.

14. Intellectual property and website use

The text, design, images and other content on this website are owned by or licensed to London City Group / London Shopfront unless stated otherwise.

You may view and use the website for normal personal or business enquiry purposes. You must not copy, reproduce, misuse, scrape or republish website content without permission.

15. Third-party links

This website may link to third-party websites or services. We are not responsible for the content, availability or privacy practices of third-party websites.

16. Privacy

Personal information submitted through this website is handled in accordance with our Privacy Policy.

17. Liability

Nothing in these terms is intended to exclude liability where it cannot legally be excluded. Responsibility for any product, service, loss, delay or site issue will depend on the accepted quotation, written agreement, applicable law and the circumstances of the project.

18. Changes to these terms

We may update these Terms and Conditions from time to time. The latest version will be published on this page.

19. Contact

If you have questions about these terms, quotations or services, contact London City Group at Unit 227-229 Gascoigne Road, Barking, IG11 7LN.

Telephone: 020 8911 6000
Email: sales@londonshopfront.co.uk